Backed by a quarter of a century of heritage, Alemba’s vFire Enterprise Service Management solution combines a user-focused design philosophy with robust functionality.
vFire is trusted by a large number of Enterprise-scale organizations for its out-of-the-box deeply rich workflows, award-winning Pro-active Problem Management and future-proofed flexibility.
As a browser-based application, vFire can be accessed from dedicated web-based front-end interfaces. This means that our users do not need to install any special client software. All you need is the URL to access your vFire application. Simple!Find out more
vFire has a number of killer components: a completely license-free self-service interface, a powerful workflow engine, an insanely good dynamic forms designer, an integration platform that hooks into everything (including our own workflows) and an intuitive and versatile UX for analysts to manage their tasks. Put them all together and you get the ability to implement 100% start-to-finish automation straight out of the box.Find out more
Why spend time and resources solving Incidents as they occur when you can zap Problems at the root? With vFire, you can automatically generate problems and link these to entities that caused the problem, set up rules to automatically log calls, simulate outages to show possible impact to business, and much more. The result? Fewer calls logged, fewer outages and a more cost-effective, productive Service Desk.Find out more
Rebecca Beach, The ITSM Review
A lack of visibility and control over your software usage and expenditure can pose some serious risks to your organization. We’re talking duplicates, security threats, non-compliance with software licensing agreements and, quite simply, a lot of money down the drain. vFire’s highly configurable, industry-leading process workflow engine allows you to automate underlying SAM processes, such as inventory control, order initiations for stock thresholds and notifications of contract expiry.Find out more
The vFire Officer Mobile app allows agents to take their vFire implementation with them wherever they go – accessing their critical support services anytime, anywhere, using their favourite Android, iOS or Windows Phone device.Find out more
Powered by VMware virtualization technologies, the Alemba Cloud is a fast, secure and scalable hosted Service offering designed to provide you ease of use and peace of mind.Find out more
vFire provides out-of-the-box ITIL functionality for ITIL processes, including: